Feedback

We strive for excellence in everything we do and 100% patient satisfaction. We do welcome any feedback that you may have, positive or negative, so that we can continuously improve our services.

If you do wish to complain we operate a systematic procedure which is easy to follow.

A complaint must be made in writing. You will receive confirmation and a reference of the complaint within 5 working days. You will receive a full written response within 20 working days of receipt.

Please write to the treating dentist / member of staff you want to complain about.

We will reply in writing and aim to resolve the matter in a friendly and sympathetic manner. All of our efforts will be aimed to reach a conclusion which is fair to both parties.

If we are unable to reach a satisfactory conclusion, the Dental Complaints Service will review your case in full.

Dental Complaints Service
37 Wimpole Street
London
W1G 8DQ

Tel 0208 253 0800 (Monday-Friday, 9am-5pm).

The General Dental Council will review your complaint if there has been a failure to reach an agreed resolution. This stage is the final process in the complaints procedure.

General Dental Council
37 Wimpole Street, London W1G 8DQ
Tel: 020 7887 3800