We strive for excellence in everything we do and 100% patient satisfaction. We do welcome any feedback that you may have, positive or negative, so that we can continuously improve our services.
If you do wish to complain we operate a systematic procedure which is easy to follow.
A complaint must be made in writing. You will receive confirmation and a reference of the complaint within 5 working days. You will receive a full written response within 20 working days of receipt.
Complaints Procedure
Step 1
Please write to the Practice Manager, Paula Ryan, with the details of your complaint.
Step 2
We will reply in writing and aim to resolve the matter in a friendly and sympathetic manner. All of our efforts will be aimed to reach a conclusion which is fair to both parties.
Step 3
If we are unable to reach a satisfactory conclusion, the Dental Complaints Service will review your case in full.
Dental Complaints Service
37 Wimpole Street
London
W1G 8DQ
Tel 0208 253 0800 (Monday-Friday, 9am-5pm).
Step 4
The General Dental Council will review your complaint if there has been a failure to reach an agreed resolution. This stage is the final process in the complaints procedure.
General Dental Council
37 Wimpole Street, London W1G 8DQ
Tel: 020 7887 3800